FAQs

How much is shipping?
  • This depends on the product ordered, the total weight, and where we're shipping to.  Our standard US shipping cost is $4.95 unless you order size is heavy.  On FREE promotional items shipping starts at $8.95 as we are shipping from our different warehouses overseas.

How do I track my package?

  • You can check on the status of your order at any time by emailing the customer support desk at contactus@fitnesstotality.com.

How long does it take for an order to arrive?

  • Different items have different delivery timeframes. Each product specific delivery timeframe can be found on the item page. Delivery can vary and take 2-3+ weeks. We use manufacturers all over the world to bring unique and specialty items to our customers, so not everything comes from the US. These items ship via USPS and all have tracking numbers. 
  • If you're still not sure, just email us. We're happy to help.

I ordered 2+ items, but only received one... where's my order?

  • Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. 

Do you offer refunds of exchanges?

  • Due to the personal use nature of our products, we do not offer refunds or exchanges. All sales are final. However, if someone was an error on our behalf, please contact us directly so that we may make it right. 

Still have questions? 

  • You can always email us directly at contactus@fitnesstotality.com